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Samsung 360 pro Laptop

(Topic created: 08-31-2021 05:24 PM)
AthenaDaly
Astronaut
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Computers

My Samsung laptop will not turn on. I do not leave it plugged in. Once it is fully charged I unplug it. I went to use it and it will not power on. There were 4 blinking blue lights, and now it's blinking 3 since I plugged it in. It will not power on. I have opened and closed the laptop. I have pressed the power button and still doesn't turn on. I have had this laptop for maybe a month. It sits on my desk so I don't travel with it. What is the solution to fixing this problem?

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SamsungLarry
Community Manager
Community Manager
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Computers

I can definitely understand your concern here. Let's try to alleviate some of the stress by trying this link:

 https://www.samsung.com/us/support/troubleshooting/TSG01110727/ If this does not help I recommend letting a service technician have a look. As we would like to gather additional information and look at this from a case by case basis please provide the full model code and the serial number of the device as well as your best contact phone number, name, and email.  
 
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3 Replies
Adaboy
Supernova
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Computers
Plug it in hold down power button for 15 seconds see if lights go off.
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AthenaDaly
Astronaut
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Computers
No it doesn't
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Solution
SamsungLarry
Community Manager
Community Manager
Options
Computers

I can definitely understand your concern here. Let's try to alleviate some of the stress by trying this link:

 https://www.samsung.com/us/support/troubleshooting/TSG01110727/ If this does not help I recommend letting a service technician have a look. As we would like to gather additional information and look at this from a case by case basis please provide the full model code and the serial number of the device as well as your best contact phone number, name, and email.  
 
Send a message on Facebook 
 
Send Message on Twitter 
 
Send Message to Moderator







Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.





Please note, notification emails are a DO NOT REPLY address, you must log-in on the community page in order to respond.

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