Original topic:

Samsung Book Flex S-pen/Backlight keyboard randomly turns on and off

(Topic created on: 2/11/21 1:51 PM)
Swaffles
Astronaut
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Computers

Hello,

Based on what I have read online, I am not the only one who bought the Samsung Flex and had problems come up within a week. I bought this laptop back in August, and after a couple weeks or so the S-Pen stopped working, even after making sure windows and Samsung software was all up to date. Then, it started working again randomly so I never sent in a help request since it appeared previous people did not receive any help anyways. Unfortunately, it did not take but a week or two for it to stop working again; I just have not been frustrated enough to post about it until now. I am huge fan of Samsung products and it saddens me to lose functionality of the S-Pen right after I bought it, because that was the whole reason I bought this computer. I wanted to support Samsung and have a laptop I could write on for school.

 

Anyone have tips for getting this fixed? Thanks in advance for any help.

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SamsungLou
Samsung Moderator
Samsung Moderator
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Computers

I am sorry to hear about this. Please send the full model and serial numbers to this PM Link.


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.





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