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Astronaut

Samsung - Galaxy Book Flex Alpha 2-in-1 13.3

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I just purchased the Galaxy Book Flex Alpha 2-in-1 13.3.  The speakers and microphone do not work.  Has anyone else had this problem?

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Samsung Moderator
Samsung Moderator

Re: Samsung - Galaxy Book Flex Alpha 2-in-1 13.3

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Take a look at the link below it might be able to help you with this.

 

https://www.samsung.com/us/support/troubleshooting/TSG01109686/

 

If the link does not help service is required. Below are some service options available to you.

 

- If your unit was recently purchased, you can check with your retailer on their return/exchange processes.

- If you have an extended warranty you can reach out to them to have service set up.

- If you're within the one year warranty, you can private message one of our moderators with your full model and serial number to have service set up. http://bit.ly/33ipYnO


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.





Please note, notification emails are a DO NOT REPLY address, you must log-in on the community page in order to respond.

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Samsung Moderator
Samsung Moderator

Re: Samsung - Galaxy Book Flex Alpha 2-in-1 13.3

JUMP TO SOLUTION

Take a look at the link below it might be able to help you with this.

 

https://www.samsung.com/us/support/troubleshooting/TSG01109686/

 

If the link does not help service is required. Below are some service options available to you.

 

- If your unit was recently purchased, you can check with your retailer on their return/exchange processes.

- If you have an extended warranty you can reach out to them to have service set up.

- If you're within the one year warranty, you can private message one of our moderators with your full model and serial number to have service set up. http://bit.ly/33ipYnO


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.





Please note, notification emails are a DO NOT REPLY address, you must log-in on the community page in order to respond.

View solution in original post

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Constellation

Re: Samsung - Galaxy Book Flex Alpha 2-in-1 13.3

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I have experienced this issue as well but specific to the microphone.  Device shows as working properly with the updated driver and correct permissions but it is not being recognized by any applications (edge, teams, zoom, etc.)

 

I just purchased this so I can take it back but would really prefer a fix... ive already spent a ton of time getting the cpu set up for work.

 

 

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