I’ve had my galaxy book for about 7 months and today it just blue screened me and I’m locked in a Samsung recovery mode. I can’t afford to lose the data that is on here at the moment and it appears to only want to let me factory reset the device. I’m attempting to download all the user data to an external hard drive, but when I tried it on a usb earlier, it looked as though all the documents and information were not saved because they were nowhere to be found. PLEASE HELP!!