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Samsung Galaxy Book S - Camera Sensor Hi-1A1 - Windows 10 64 bit drivers issue

(Topic created: 04-19-2021 01:17 PM)
74lobster
Asteroid
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Computers

Hi,

I have a Samsung Galaxy Book S model: NP767XCM-K02IT with Windows 10 Pro 64 bit Insider Preview Build 21343.1000 and I have a problem with the webcam drivers.

As you can see in the screenshots below, the drivers of the Camera Sensor Hi-1A1 show an error:

error Code 10

STATUS_DEVICE_POWER_FAILURE

The drivers installed are from Windows 10, but the webcam does not functions.

drv_1.jpgdrv_2.jpg

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

As you can see from the other screenshot below, the other webcam drivers are ok:

drv_3.jpg

 

 

 

 

 

 

 

 

But the other drivers give me an error...

Someone can help me to solve this issue ?

 

Thanks in advance.

Cesare

Cesare Romano
10 Replies
Elementeyas
Asteroid
Options
Computers

Samsung Updater shows the the driver is updated
I did a system restore..
I uninstalled the driver and reinstalled it
I have reset the Laptop
and finally deleted everything and did a COMPLETE factory reset and reinstalled windows 10, without success

i am totally clueless 

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