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Samsung Laser Prinnter l M2625D has false paper jam error

(Topic created: 07-29-2017 01:20 PM)
usernut409HUfU
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Hi. My Samsung Laser Printer model M2625D has a false paper jam error message.....I did have a paper jam and completety removed the jammed paper. There is no paper jam anymore but the paper jam message occurs when I try to print anything. There is now a constant blinking orange light by the paper jam error logo on the machine. . The printer will print out info about the computer when I tap the orange button 3 times , but will not print anything else (like when I need to print documents) I re-uploaded the driver and printer manager but that did not help. Any suggestions? thanks.

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SamsungGill
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There is a firmware update, it can be found here: http://www.samsung.com/us/business/support/owners/product/SL-M2625D/XAC

 

Also, check this sensor:

 

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SamsungGill
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Have you tried unplugging the printer for 5 minutes?

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usernut409HUfU
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I tried unplugging it for an hour, still have error message.

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usernut409HUfU
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Is there any firmware update for this printer?

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SamsungGill
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There is a firmware update, it can be found here: http://www.samsung.com/us/business/support/owners/product/SL-M2625D/XAC

 

Also, check this sensor:

 

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usernut409HUfU
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Thanks !! I am downloading that file to make sure everything is up to date

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SamsungGill
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Awesome! Thanks for the update. 

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userjLhjMBf0MY
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That feed regi sensor, where would it be on my SCX 3405

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userjLhjMBf0MY
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@SamsungGill wrote:

There is a firmware update, it can be found here: http://www.samsung.com/us/business/support/owners/product/SL-M2625D/XAC

 

Also, check this sensor:

 



That feed regi sensor, where would it be on my SCX 3405

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SamsungJam
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We are no longer handling the printer support.  Please contact HP at 1-800-544-9976 or bcosupportcenter@hp.com


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.

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