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Constellation

Samsung Notebook 9 Pro

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I've recently started experiencing some troubles with my laptop when I write on the screen. It doesn't matter if it's on tablet mode or laptop mode the screen will flicker and go dark each time I use the touch screen or try to write on the screen. It doesn't turn off, the blue light is still on and the screen is still bright compared to when I put it to sleep. I'm wondering if anyone has experienced the same thing and has resolved this issue
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Samsung Moderator
Samsung Moderator

Re: Samsung Notebook 9 Pro

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Hey, give this link a shot: https://www.samsung.com/us/support/troubleshooting/TSG01109617/ If this does not help I recommend letting a service technician have a look. Send your full model code and serial number via private message or call 1-800-SAMSUNG directly to get started.







Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.





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Constellation

Re: Samsung Notebook 9 Pro

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Can anyone from Samsung comment on this? Thank you!
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Samsung Moderator
Samsung Moderator

Re: Samsung Notebook 9 Pro

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Hey, give this link a shot: https://www.samsung.com/us/support/troubleshooting/TSG01109617/ If this does not help I recommend letting a service technician have a look. Send your full model code and serial number via private message or call 1-800-SAMSUNG directly to get started.







Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.





Please note, notification emails are a DO NOT REPLY address, you must log-in on the community page in order to respond.

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Astronaut

Re: Samsung Notebook 9 Pro

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I'm having the exact same problem.  The proposed approaches in the above does not work.  Can someone share a solution?

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Samsung Moderator
Samsung Moderator

Re: Samsung Notebook 9 Pro

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If the troubleshooting did not help, the unit will need to be serviced. Please send the model and serial numbers to this PM Link, and we will be happy to assist.


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.





Please note, notification emails are a DO NOT REPLY address, you must log-in on the community page in order to respond.

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