Samsung Odyssey "phantom" profile

Constellation

Samsung Odyssey "phantom" profile

I got help from customer support a couple of months ago and allowed them to remote control my laptop and help me troubleshoot some problems. After I restarted my laptop there was another profile present called Administrator. The weird thing is that the second profile will only show up if I restart my laptop. I cannot figure out how to get rid of this second profile. Please help.

9 REPLIES
Samsung Moderator

Re: Samsung Odyssey "phantom" profile

What kind of laptop do you have?


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Constellation

Re: Samsung Odyssey "phantom" profile

I have a Samsung Notebook Odyssey. The model number is NP800G5M-X01US

Samsung Moderator

Re: Samsung Odyssey "phantom" profile

Thanks! What Windows version are you running? 

Constellation

Re: Samsung Odyssey "phantom" profile

I am running Windows 10.

Samsung Moderator

Re: Samsung Odyssey "phantom" profile

Have you tried this? Link

Constellation

Re: Samsung Odyssey "phantom" profile

Yes I have, but the only profile that showed up was mine. I restarted my laptop again and it still had two profiles. so I don't know what to do anymore.

Samsung Moderator

Re: Samsung Odyssey "phantom" profile

Please try the following:

  1. Open the “Power Users” menu by pressing “Win + X” shortcut keys (in the same time) from the keyboard;
  2. Drag your mouse pointer over the “Command Prompt (Admin)” feature;
  3. Left click on it and you can observe that the cmd.exe will open;
  4. Type the following command: “net user administrator /active: no”, but without quotes;
  5. The Administrator account will be disabled again.
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Constellation

Re: Samsung Odyssey "phantom" profile

Would Windows PowerShell  (Admin) be the same thing as the Command Prompt (Admin)?

Samsung Moderator

Re: Samsung Odyssey "phantom" profile

They are not the same, PowerShell and Command Prompt work differently and have different commands.