08-26-2022 06:15 AM (Last edited 09-16-2022 02:43 PM by Samsung_Stephanie ) in
Hi,
I have a new galaxy book 2 pro, and event viewer I keep seeing an error related to Samsung welcome pack. For windows 11.
Any idea how to solve it? I can't find any information on that package.
Faulting application name: backgroundTaskHost.exe, version: 10.0.22000.1, time stamp: 0xfe3e559aFaulting module name: twinapi.appcore.dll, version: 10.0.22000.593, time stamp: 0xa5a9468cException code: 0xc000027bFault offset: 0x000000000010a594Faulting process id: 0x8a40Faulting application start time: 0x01d8b94ccb2f62ffFaulting application path: C:\Windows\system32\backgroundTaskHost.exeFaulting module path: C:\Windows\System32\twinapi.appcore.dllReport Id: xxxxxFaulting package full name: SAMSUNGELECTRONICSCO.LTD.SamsungWelcome_2.1.16.0_x64__3c1yjt4zspk6gFaulting package-relative application ID: App
Thank you
Solved! Go to Solution.
09-16-2022 06:41 AM (Last edited 09-16-2022 02:42 PM by Samsung_Stephanie ) in
I checked register, and I think I found the solution: uninstall galaxy book welcome app.
View solution in context
09-06-2022 10:43 AM (Last edited 09-06-2022 10:45 AM ) in
I am not getting answers on this 🙂 , but the computer keeps rebooting and the error for this package is the only one in the event viewer.
Does anyone know where the package:
Faulting package full name: SAMSUNGELECTRONICSCO.LTD.SamsungWelcome_2.1.19.0_x64__3c1yjt4zspk6gFaulting package-relative application ID: App
is? What is it ? my hope is re-install or delete might be a solution.
I am surprised that I can't find information about it anywhere.
Thank you very much in advance!
09-16-2022 06:35 AM in
I have the same issue, with the same laptop. It keeps freezing randomly for 3-5 seconds every hour, I went to event logs, and there is the same error so I thought this might be the reason. Super annoying 😞
