Original topic:

Samsung book ion NP95XCJ display and registration problems

(Topic created: 06-12-2024 02:40 AM)
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Avalon11
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Hello. I yesterday bought a used Samsung book ion NP95XCJ laptop. Love QLED display however I noticed that the display corners in the darkness had purple tint about 2cm visible in white background and slight light bleeding in the top corner when black as shown in the photo. When turning on for example Half Life 2 game I can also see in display corners desktop icons shining through. Is this a hardware or software problem and maybe I should try to return it?

When registering this laptop on Samsung's website, after typing the serial number I just get a message in Last step to complete registration: This product is already registered.

How to check this laptop status, repair history and make sure it belongs to me?

I was dissapointed to see there is no SD card slot, just microSD and there is also Ethernet connector. Maybe someone can recommend adapter?

https://drive.google.com/file/d/1z7X22xs9VVUnQtDZHlpNg0l30Z4toKvc/view?usp=drive_link

https://drive.google.com/file/d/16Y7K1ckpBeUkhE5K8emySm_wrbhkQQ6p/view?usp=drive_link

https://drive.google.com/file/d/1TsAhDx8pf7o_v75Hv_K5C5H5ENxf1bFx/view?usp=sharing

 

 

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Samsung_Moderator
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Hello Avalon11, Welcome to the Community. We understand the concern with the new laptop showing darkness in certain areas with slight light bleed.

There are a few things you can try:

This article provides steps such as adjusting the resolution: https://www.samsung.com/us/support/troubleshooting/TSG01109612/

The steps here, for a blank or black display may also help: https://www.samsung.com/us/support/troubleshooting/TSG01109614/

Here are steps to adjust the refresh rate: https://www.samsung.com/us/support/troubleshooting/TSG01109617/

You can reach out to any moderator, for assistance with verifying the warranty, by clicking their name and selecting to Send Message.

Let us know if this helps.

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Avalon11
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I made interesting discovery - burn in/ghosting appears even in matter of minutes most strongly in the areas that suffer from purple tint! Center of display doesn't seem to have this issue. Discovered it now after moving desktop icons, white and yellow icons seem to strongest "imprint".

Can this defect get worse in coming years? Seller aggress to let me return it or give partial refund if fix wont be too expensive. How much repair could cost?

Tried changing resolution with no success. Refresh rate stays fixed at 60,02 Hz.

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