Original topic:

Serious trackpad issues on brand new Galaxy Book Pro + Samsung Update is broken

(Topic created: 07-30-2021 07:54 PM)
userAAs0OPRGK6
Astronaut
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Computers

I have been having serious trackpad issues since I bought this computer. Occasionally the trackpad will freeze up and not let me drag and drop files or highlight text. Sometimes it will let me, but then stutter and lag. 

I tried updating drivers but this did nothing. Now Samsung update doesn't work anymore. I get this error message when I try to launch it: 

An additional service package must be installed for Samsung update to work properly. Do you want to download the installation file now? 

When I clickOK nothing happens. 

 

1 Reply
usertPajbys1ta
Astronaut
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Computers

I just bought a Galaxy book and I'm having the same issue with my touchpad occasionally freezing while I'm using it. 

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