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Original topic:

The app can't run on the PC

(Topic created: 06-26-2018 12:05 PM)
PhiSL
Constellation
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Computers
Hello,
I have this weird problem. When I try to open a Microsoft Access database document (MDB) I get an error: The app can't run on your PC (Samsung Gaming NP800G5M-X01US Notebook).
This started after I upgraded from the trial Win 8.1 to the full release of 8.1 a couple of weeks ago. I'm using Microsoft Office 2016, and everything else works fine, Word, PowerPoint, etc. For some reason my system was associating MDB file with Adobe Reader, but I fixed that by right-clicking and using open with. But the file still will not open in Access. I've tried uninstalling Office and re-installing. No help. 
Any suggestions ? Thanks
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Solution
Moore19
Constellation
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Computers

Set up Office apps for the first time:
Tap any Office app Access to launch it.
Enter your email address and tap the arrow.

[IMG]
Enter the Passwordassociated with your email address > tap Sign in.
[IMG]

Tap Start using Access to get started with the app.
To add another account, tap Open (or Open other documents if you're on a tablet) > Add a place.
If you are using OneNote, tap Settings > Accounts.
Choose the cloud service you want to add, such as OneDrive for business or Dropbox.


[IMG]

Enter your email address and password that you use to sign into that service. For any issues related with Access recovery take a look at this method.
I hope the above information helps.

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3 Replies
SamsungGill
Samsung Moderator
Samsung Moderator
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Computers

If everything else is working correctly, we do recommend contacting Microsoft. Please also ensure that all Samsung Updates are installed, you can find the software here: Link

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TheDaniel
Comet
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Computers

If you open access then try to open your file with it, does it give you a different error message?


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Solution
Moore19
Constellation
Options
Computers

Set up Office apps for the first time:
Tap any Office app Access to launch it.
Enter your email address and tap the arrow.

[IMG]
Enter the Passwordassociated with your email address > tap Sign in.
[IMG]

Tap Start using Access to get started with the app.
To add another account, tap Open (or Open other documents if you're on a tablet) > Add a place.
If you are using OneNote, tap Settings > Accounts.
Choose the cloud service you want to add, such as OneDrive for business or Dropbox.


[IMG]

Enter your email address and password that you use to sign into that service. For any issues related with Access recovery take a look at this method.
I hope the above information helps.

View solution in context