Original topic:

Will not respond to touch por keyboard command

(Topic created: 08-19-2021 03:22 PM)
useruGd3s3dxey
Astronaut
Options
Computers

My laptop has been unplugged overnight.  When I woke it this morning it crashed. I did a hard power off and reboot plugged in.  I managed to get the desktop through login using my fingerprint.  However I cannot type nor use the touchscreen.  It hangs on processing then it shuts down or the screen goes alternative from blue to white to black. 

1 Reply
SamsungStephanie
Samsung Moderator
Samsung Moderator
Options
Computers

Hello I apologize for the issue your having with the touchscreen. I was able to find some information regarding this issue here: https://www.samsung.com/us/support/troubleshooting/TSG01205023/ to review. Regrettably, if this does not resolve your issue, the next recommendation would be to have a technician service the device. You can send the full model and serial number, name, address, e-mail, contact number and place of purchase here: https://bit.ly/3lVQyQ2 to explore that option. 


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.





Please note, notification emails are a DO NOT REPLY address, you must log-in on the community page in order to respond.

0 Likes