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Windows Hello Face and Fingerprint - Option currently unavailable

(Topic created on: 4/15/21 4:18 PM)
userkopX5fZDeI
Constellation
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Computers

Not sure what happened but yesterday, all of the sudden after a restart, I was not able to use my fingerprint to login to Windows or use it for any other app.  Further investigation in Windows sign-in options says that Hello Face is also not available for use to sign-in.  All was working swell until yesterday.  Checked the camera using Zoom and works fine.

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userkopX5fZDeI
Constellation
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Computers

Found the solution:  https://www.samsung.com/hk_en/support/computing/fingerprint-sensor-does-not-work-after-updating-wind...

 

I had enabled Bitlocker so after the Windows latest update, the TPM in the Bios needed to be cleared.  Then i had to enter my Bitlocker drive encryption recovery key.  I restarted and booted directly into Windows and then the fingerprint sensor was enabled in device manager.

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userkopX5fZDeI
Constellation
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Computers

Found the solution:  https://www.samsung.com/hk_en/support/computing/fingerprint-sensor-does-not-work-after-updating-wind...

 

I had enabled Bitlocker so after the Windows latest update, the TPM in the Bios needed to be cleared.  Then i had to enter my Bitlocker drive encryption recovery key.  I restarted and booted directly into Windows and then the fingerprint sensor was enabled in device manager.

View solution in context

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musepharaoh
Comet
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Computers
The Galaxy Books don't support windows hello face from what I know.
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