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Windows Hello Face "No compatible Windows Camera"?

(Topic created: 10-15-2020 03:34 PM)
darya8
Asteroid
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In September 2020 I bought the Galaxy Book Flex Alpha, and upon doing all the necessary updates, the system still shows me that Windows Hello Face is not an available sign-in option. How can this be fixed? It's a brand new laptop. 

 

samsung error.PNG

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SamsungLarry
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Can I have your full model code and serial number via private message?







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SamsungLou
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I am sorry to hear about this. Have you created the account sign-in PIN yet? There is a step by step guide to Windows Hello setup at this LINK.


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darya8
Asteroid
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Yes, I have set up a PIN login. My question is about the Hello Face functionality and how I can't get it to work on a brand new device. Nothing is wrong with the camera. 

Satru
Nebula
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Computers
camera is not working or need driver
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darya8
Asteroid
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Nothing is wrong with the camera. It is a brand new device. 

SamsungLarry
Community Manager
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Does the camera not work in any situation? Have you attempted to take a picture or video with outside of logging in?







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darya8
Asteroid
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Nothing is wrong with the camera. Works for Zoom, etc. without problems. It is a brand new device. 

SamsungLarry
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I recommend making sure that your device is fully up to date. Also, it may be less than ideal, but a factory reset may be in order.







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darya8
Asteroid
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Have already done all the above -- hence I am here seeking other resolutions. 

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SamsungLarry
Community Manager
Community Manager
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Computers

Can I have your full model code and serial number via private message?







Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.





Please note, notification emails are a DO NOT REPLY address, you must log-in on the community page in order to respond.

View solution in context

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