Original topic:

[bug report] SamsungMagicianSVC.exe causing my USB storage devices to fail to eject on my PC.

(Topic created: 11-10-2023 07:12 PM)
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Melchior
Cosmic Ray
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I have Samsung Magician v8.0.0 installed for managing my new

Samsung 980 Pro 1TB and 2TB NVMe SSDs

and its Windows service exe [SamsungMagicianSVC.exe] is causing my USB storage devices to fail to eject now... and Windows Task Manager was also causing it to happen but I closed that app to see if it was still a problem and found out that SamsungMagicianSVC.exe is causing it to happen too...

PLEASE FIX it Samsung.

examples:

Samsung BAR Plus 64GB - 300MB/s USB 3.1 Flash Drive Champagne Silver (MUF-64BE3/AM)

https://www.amazon.com/gp/product/B07BPHN7LV/?th=1

and

Western Digital 2TB Elements Portable HDD, External HDD, USB 3.0 for PC & Mac, Plug and Play Ready - WDBU6Y0020BBK-WESN

https://www.amazon.com/gp/product/B06W55K9N6/

 

here is the Windows event log entry for the failed ejection..

The application \Device\HarddiskVolume4\Program Files (x86)\Samsung\Samsung Magician\SamsungMagicianSVC.exe with process id 4988 stopped the removal or ejection for the device USB\VID_090C&PID_1000\0374521040010484.
Process command line: "C:\Program Files (x86)\Samsung\Samsung Magician\SamsungMagicianSVC.exe"
List of affected devices:
USBSTOR\Disk&Ven_Samsung&Prod_Flash_Drive&Rev_1100\0374521040010484&0

 

 

 

ps:

I am posting my report here as I could find no other obvious route to bug report to Samsung..

😞X-D

18 Replies
Melchior
Cosmic Ray
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be that as it is... I still make use of it for tracking the TB written info...

and as its really a software bug... it really needs to be fixed by Samsung..

I just am having a hard time trying to contact them.

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ChaosSaber
Neutron Star
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I installed that software and I had no issues with unmounting, didn't have to stop it or anything
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Melchior
Cosmic Ray
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interesting... I wonder why your not having any issues..
what Windows OS version(s) are you running Samsung Magician on?

I am running Windows 11 Pro v23H2 (build 22631.2506)

so latest release build with all updates applied.

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ChaosSaber
Neutron Star
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Same OS 11 Pro
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Melchior
Cosmic Ray
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I could not find an easy solution to report this bug to Samsung, so I posted it here.

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khadija11
Astronaut
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It would be a no-go if you couldn't unmount and had to stop it every time, depending on how you unmounted

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Melchior
Cosmic Ray
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It only seems to effect the ejection of my Samsung USB flash drive...

My 1GB Kingston DataTraveler seems to work fine when telling Windows 11 Pro to eject it.

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AdeptCircuitry
Constellation
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I have the same issue with connecting external hard drives. Windows Explorer (or any application that accesses disk info) freezes when a drive is connected. Sometimes, it loads or works for 1 second before freezing.

WORKAROUND: Stop the Samsung Magician service in Task Manager. I tracked it down to the Magician service after the drives worked in Safe Mode, but not in normal mode. I am able to consistently reproduce this behavior with multiple drives.

I thought quitting Magician and removing it from startup was enough, but that doesn't prevent the service from starting.

Samsung, please fix this.

Melchior
Cosmic Ray
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Will Samsung staff ever read this and fix it?? please and thx.

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