cancel
Showing results for 
Search instead for 
Did you mean: 
user1JB7jpSmYC
Constellation

chromebook pro touchscreen not working

JUMP TO SOLUTION

The touchscreen on my Chromebook Pro suddenly stopped resonding to finger touch.

The stylus pen still works fine.

I've tried powerwashing a few times, no change.

1 SOLUTION

Accepted Solutions
Samsung Moderator
Samsung Moderator

Re: chromebook pro touchscreen not working

JUMP TO SOLUTION

At this time we can set up service for you.  If you would like to proceed with service, please provide us with your model and serial number privately to my link.


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.





Please note, notification emails are a DO NOT REPLY address, you must log-in on the community page in order to respond.

View solution in original post

Reply
Loading...
4 REPLIES 4
Samsung Moderator
Samsung Moderator

Re: chromebook pro touchscreen not working

JUMP TO SOLUTION

At this time we can set up service for you.  If you would like to proceed with service, please provide us with your model and serial number privately to my link.


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.





Please note, notification emails are a DO NOT REPLY address, you must log-in on the community page in order to respond.

View solution in original post

Reply
Loading...
Highlighted
user1JB7jpSmYC
Constellation

Re: chromebook pro touchscreen not working

JUMP TO SOLUTION

I'm happy to report I received the repaired device and the touchscreen is working well. It took less than 2 weeks from the date I sent it in. Good experience, thanks for your assistance.

Reply
Loading...
useruhmAfe7cWT
Constellation

Re: chromebook pro touchscreen not working

JUMP TO SOLUTION

Exact same problem with my chromebook Pro, worked fine the night before, tried next day and no touchscreen, but stylus works fine.  Tried cleaning the screen, powerwashing the Chromebook.  Is there any solution besides servcie?  Seems like it must be a software issue as the chromebook wasn't touched, didn't move between working and not working.

Reply
Loading...
Samsung Moderator
Samsung Moderator

Re: chromebook pro touchscreen not working

JUMP TO SOLUTION

Service would be recommended if you would like us to set this up for you can you send me a private message with your full model and serial number? 


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.





Please note, notification emails are a DO NOT REPLY address, you must log-in on the community page in order to respond.

Reply
Loading...