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Original topic:

chromebook pro touchscreen not working

(Topic created: 12-03-2019 11:30 PM)
user1JB7jpSmYC
Constellation
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Computers

The touchscreen on my Chromebook Pro suddenly stopped resonding to finger touch.

The stylus pen still works fine.

I've tried powerwashing a few times, no change.

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MsBri1
Neutron Star
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Computers

At this time we can set up service for you.  If you would like to proceed with service, please provide us with your model and serial number privately to my link.


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.





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Solution
MsBri1
Neutron Star
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Computers

At this time we can set up service for you.  If you would like to proceed with service, please provide us with your model and serial number privately to my link.


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.





Please note, notification emails are a DO NOT REPLY address, you must log-in on the community page in order to respond.

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user1JB7jpSmYC
Constellation
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Computers

I'm happy to report I received the repaired device and the touchscreen is working well. It took less than 2 weeks from the date I sent it in. Good experience, thanks for your assistance.

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useruhmAfe7cWT
Astronaut
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Computers

Exact same problem with my chromebook Pro, worked fine the night before, tried next day and no touchscreen, but stylus works fine.  Tried cleaning the screen, powerwashing the Chromebook.  Is there any solution besides servcie?  Seems like it must be a software issue as the chromebook wasn't touched, didn't move between working and not working.

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SamsungCaleb
Samsung Moderator
Samsung Moderator
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Computers

Service would be recommended if you would like us to set this up for you can you send me a private message with your full model and serial number? 


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.





Please note, notification emails are a DO NOT REPLY address, you must log-in on the community page in order to respond.

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userh7It8ct1ma
Constellation
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Computers

Hello,

I have the same problem with my chromebook. 

With pen works fine , fingertips no. What seems to be the problem and how to resolve?

Please advise. Thanks

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userCG83FViPU3
Constellation
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Computers

Same problem here with my Chromebook Plus. One day, finger touches stopped working on the screen. The stylus works. Very frustrating. I even did a powerwash.

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