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Constellation

laptop not working after touchscreen update.

Received an update for touchscreen today, 1 July. Now my screen flashes "Samsung" and nothing responds. Keyboard doesn't respond, touchscreen doesn't,  pen doesn't...nothing on this $1600 device is responding. Attempted to call 24 hour support and was told it is closed. HELP

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Samsung Moderator
Samsung Moderator

Re: laptop not working after touchscreen update.

To better assist you, can you provide the full model code?


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.





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