my laptop screen suddenly goes green and magenta with black stripes until Completely goes dark and I need to tap the screen several times to make it come back this is an ongoing situation
Confirm that the stripes are not part of screensaver settings.
If so, disable the screen saver:
Make sure the unit has not been dropped and that there are no damages to the screen.
If you have confirmed the following information above and the stripes still appear, service is required.
To proceed with service feel free to contact our phone support line at 1-800-Samsung to have the service set up for you or you can use the following link below to request service.