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notebook touchpad problems - NP900X3J-KW1BR

(Topic created: 01-08-2020 10:43 AM)
carlosgap5
Asteroid
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Computers

Hello,

 

I have a Samsung NP900X3J-KW1BR bought in 2018 running Windows 10. I recently updated to the last windows update. My problem is with the touchpad driver - without a driver, the touchpad is mediocre, the gestures do not work; it's a little jerky, difficult to select, and does not allow scrolling. There are two touchpad drivers listed on the Samsung website for my model. When I install either (or both) of them, the touchpad ceases to function (it can still select erratically, but the pointer will not move). Could another driver be interfering? Is there an updated driver I need ?  Samsung update feature says it is all updated, A USB mouse works perfectly in all scenarios, so I know the issue is with the touchpad interface itself. And no, there is no damage to the touchpad (it worked perfectly before wiping my laptop).

From device manager:

 

Mice and other pointing devices:

- HID-compliant mouse

- PS/2 Compatible Mouse

 

Both these drivers are up to date, according to Windows, however it dates from 2006 ??!!!! 

 

The local support, (brazil) says that I should recover the system and then see if fixes. It does, I did, however if updated again I lose the touchpad functionality. They want me to turn off the windows update, however, don´t like that for obvious security reasons…

 

Thanks very much for any help!

9 Replies
SamsungJam
Community Manager
Community Manager
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Computers

Could you provide the full model of the laptop?  Are the option for SWUpdate on the computer?  


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carlosgap5
Asteroid
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Computers

NP900X3J-KW1BR

Don´t know whats swupdate; I got installed smasung update app, wich says everything is updated...

Cheers

 

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