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problem in upgrading to wihdos 10

(Topic created: 03-08-2019 02:31 AM)
userGh3JGXKyoC
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hello 

i have a samsung laptop model NP-RV520

it has on it an official version ! of windows 7 home.
i want to upgrade the windos 7 to 10 via microsoft website.
the problem is that the ugrading stopped by showimg me this message

"the next device is not compatibility whit windos 10

Intel (r) HD Graphics Family

this may cause display problems

please connct to the manufatrue of your laptop"

SO i tryied to find samsung email and i didnt found.
what do i need to do so that the upgrading will succeed ?

 

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SamsungAl
Samsung Moderator
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@userGh3JGXKyoC I would be happy to look into this for you. Could you please provide the full model code and serial number via this link?


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userGh3JGXKyoC
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this is the full model code
samsung NP-RV520-A03IL 

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TheDaniel
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That translates to:

if we let you install windows 10, you wont see anything on your screen. Windows doesn't know how to talk to your family of video cards.

If you want a headless unit, I can think of many better options, but you have two options, you could take it somewhere that can switch out the card for one that windows can recognize, or you can stick with "the better windows". I actually "like" Windows 7 more.(Windows XP was where the party's at, but that's another story)


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userGh3JGXKyoC
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thedaniel ! you are talking Nonsense !

because i already instal windos 10 and everything is working great except that the picture is alittle bit blury and i reapet only alittle bit and only in some videos

 

and now i have only 1 question what is the original website of my laptop can anyone tell me that ?

samsung model NP-RV520-A03IL made in china 2011

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Solution
Jamess467
Sun
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Windows is a Microsoft product, so Microsoft.com will better serve you in this regard.

View solution in context

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