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samsung galaxy notebook 9 pro 15" screen problem when writing

(Topic created on: 1/16/21 5:32 PM)
userbsHFuwQFBj
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I've been having this problem recently with my laptop where my screen will just shut completely off when I start writing on the screen. Whether that be with the mouse, s-pen that comes with the device, or my finger. No matter what, when I start writing the screen shuts off. After it cuts off it doesn't come back on and I cannot touch anything and the only thing I can do is restart the laptop with the power button on the side. If anyone has had any problem like this or knows how to fix it, please help. 
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SamsungLarry
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Give this link a shot: https://www.samsung.com/us/support/troubleshooting/TSG01109614/ If this does not help I recommend letting a service technician have a look. Send your full model code and serial number via private message to get started.







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SamsungLarry
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When the screen shuts off, does it appear to still have power?







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userbsHFuwQFBj
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yes it seems to have power because I believe the led light on the keyboard stays on. I will have to verify this though.
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SamsungLarry
Samsung Moderator
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Give this link a shot: https://www.samsung.com/us/support/troubleshooting/TSG01109614/ If this does not help I recommend letting a service technician have a look. Send your full model code and serial number via private message to get started.







Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.





Please note, notification emails are a DO NOT REPLY address, you must log-in on the community page in order to respond.

View solution in context

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