samsung galaxy notebook 9 pro 15" screen problem when writing

[userbsHFuwQFBj]

I've been having this problem recently with my laptop where my screen will just shut completely off when I start writing on the screen. Whether that be with the mouse, s-pen that comes with the device, or my finger. No matter what, when I start writing the screen shuts off. After it cuts off it doesn't come back on and I cannot touch anything and the only thing I can do is restart the laptop with the power button on the side. If anyone has had any problem like this or knows how to fix it, please help. 

[SamsungLarry]

When the screen shuts off, does it appear to still have power?

[userbsHFuwQFBj]

yes it seems to have power because I believe the led light on the keyboard stays on. I will have to verify this though.

[SamsungLarry · Accepted solution]

Give this link a shot: https://www.samsung.com/us/support/troubleshooting/TSG01109614/ If this does not help I recommend letting a service technician have a look. Send your full model code and serial number via private message to get started.