Original topic:

I put a lock on my phone by mistake. how do I undo?

(Topic created on: 1/25/21 3:34 PM)
mauita
Astronaut
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Nenita 
7 Replies
d_spi
Samsung Care Ambassador
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Hey @mauita 

 

If you log into your Samsung account on the desk top> scroll over and click "devices"> then click "Find My mobile" there will be an option to unlock your device so you will be able to undo that pin you set by mistake. 

SamsungCole
Samsung Moderator
Samsung Moderator
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If you know the PIN or password you can go into the Settings under Lock Screen and change it to Swipe only. 


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mauita
Astronaut
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thank you. I had to call samsung and say I was locked out but that's exactly what they had me do.
d_spi
Samsung Care Ambassador
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You're welcome, glad you were able to get your device unlocked.

mauita
Astronaut
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me too. it is a new phone and I have that deer in headlights reaction like what did I do now!!!!
mauita
Astronaut
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well the first two were good advice
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SamsungJam
Samsung Moderator
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We're you able to unlock the phone?  


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.

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