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Original topic:

Call screen not working

(Topic created: 10-05-2021 01:43 PM)
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mchowardnc
Cosmic Ray
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Since installing the beta 2 this morning I notice when I receive or make calls the call screen doesn't show and keeps closing. I can make a call but can't access that screen and cannot accept a call because there are no controls shown to do so. 
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USBetaModerator
Beta Moderator
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Hello @mchowardnc ,

Please erase the device cache using steps below. If issue persists, Please update Samsung members app to latest version from galaxy store and send us an error report from the Samsung memberā€™s app -> Beta Feedback -> Error Reports to help us debug the issue.

  1. Turn off the device.
  2. Press and hold the Volume Up key and the Side key.
  3. When the Android logo displays, release both keys.
  4. An 'Installing system update' message may show briefly before the Android Recovery menu options appear.
  5. Press the Volume down key several times to highlight Wipe cache partition.
  6. Press Side key to select.
  7. Press the Volume down key to highlight Yes, then press the Side key to select.
  8. When the process is complete, Reboot system now is highlighted.
  9. Press the Side key to restart the device.

Regards,
One UI Beta Team

 

mchowardnc
Cosmic Ray
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I just did before checking again and it is working. Thanks!
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