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Original topic:

Camera freezes

(Topic created: 09-25-2023 12:59 PM)
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StreetFlowPR
Asteroid
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After the last update the camera will freeze and be unable to do anything
9 Replies
MarvinMod2
Comet
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Ive reported issues with camera several times since beta 1 but Samsung has not looked at them. They've looked at all my error reports except the ones for the camera. Im assuming they already know or whoever runs that department, camera is not a top priority in their eyes. 🤷
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Faith7777
Comet
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I'm also having problems with the camera, through all the betas this is the only one that has affected my camera other than when using the object removing tool on Beta 3 the object I circled didn't get removed it picked a spot other than what I circled to remove.
And I take a lot of pictures. On a different post it was suggested to change settings to 50mp, I was experiencing problems on the 12mp. It does help yet still unstable.
Pretty sure they did express problems with the camera with the release of beta 4.
Had to do the with motion photos. I'm guessing this is all related.
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Crick
Cosmic Ray
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Try disabling motion to resolve camera freezing, lockup issues.
Tony PSPca
Asteroid
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I have same problem after the current update with camera. I found if you switch to the pro camera it doesn't freeze. Never had a problem with previous versions.
missmotta
Comet
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I'm experiencing the same thing. I'm on vacation,too 😞 sent a report
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bclan
Constellation
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My camera is freezing also since beta 4.
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KevHar5
Galaxy
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Have you all cleared the camera app cache?
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userudbraZQRVi
Cosmic Ray
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Yes and still getting the same error
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USBetaModerator2
Beta Moderator
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Hello,
Thank you for your feedback.

We are aware of this issue and are working to resolve it as soon as possible.  In the meantime, please use the latest Samsung Members app to submit an error report (Samusng Members One UI Beta Program Beta Feedback Error Report.

Note: To ensure relevant log information is included in the error report, submit the report within 3 minutes of encountering the bug or error, and do not terminate (swipe away) the Samsung Members application until you are notified that the report has been sent. This can take up to 5 minutes.

- To provide UX or UI-related feedback, such as usability or feature suggestions, select "Beta community Suggestions" in the Beta recruitment notice of Samsung Members app.

We appreciate your contribution to the Beta Program.

Regards,
One UI Beta Team

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