cancel
Showing results for 
Search instead for 
Did you mean: 

Original topic:

Can't withdraw from Samsung Beta

(Topic created: 11-10-2023 12:44 PM)
461 Views
Members_07U6GxJ
Constellation
Options
Discussions

I just switched carriers on my S23 Ultra, but didn't disenroll from the UI 6 beta program first. Now when I try to disenroll I just get a message that I'm not able to access any beta features because my service provider has changed. When I try to use SmartSwitch to downgrade to the release version, it just hangs at 100% forever and does not reset my phone. Is there any way Samsung can disenroll me from their end? The beta lock-in prevents a few of the apps I like to use tell me that I'm on a non-supported version and won't work properly (Google Wallet as an example). This is ridiculous that a carrier change prevents you from leaving a program and leaves your phone locked into a beta program that may or may not be completely supported by the new service provider. One would think it would just auto-remove you from the program and make you join again, if possible.

3 Replies
VerbumVeritum
Legendary Samsung Care Ambassador
Options
Discussions
Kindly direct message the beta mod. They will be able to help with this.

https://us.community.samsung.com/t5/user/viewprofilepage/user-id/30744347
kiol890
Galaxy
Options
Discussions
Yeah I had the same problem before and the beta moderator helped me solve the problem instantly
0 Likes
Reply
Moosc
Comet
Options
Discussions
you do nothing. the beta is over.