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Original topic:

Device Care

(Topic created: 10-25-2020 03:16 PM)
Mattycakes
Cosmic Ray
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Does anyone else have issues with Device Care freezing up and force closing when trying to access Battery Usage Limits?

Already sent an Error Report.
7 Replies
SJohnson
Samsung Care Ambassador
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no, try clearing the cache of device care and your device's cache



Mattycakes
Cosmic Ray
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Already tried both those. Freezes after pressing Battery Usage Limits and then goes back to the main Device Care screen. Then if I press it again, the whole app force closes. Only started having this issue after the last Beta Release. 🤷‍:male_sign:
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userLJgD4MCxP6
Cosmic Ray
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clearing data and cache for device care app fixed the issue for me.
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kranthi_kk
Halo
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I did go to bootloader and wiped cache. it started working.
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Mattycakes
Cosmic Ray
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Started in recovery mode and cleared cache twice. Still no luck. 🤦‍:male_sign:
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Weeman
Halo
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anybody notice there memory Ram is being used up more after the second beta update, even during the first update. before the update a Normal usage was 4.5 GB ram max 5 , first Beta update pushed it to 6.5 GB -5.5. now Second beta update is 5.5 gb Minimum, to 7Gb with normal usage, just Texting , spotify and maybr Browser usage.
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USBetaModerator
Beta Moderator
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Hello,

 

Thank you for reporting this issue to us. If clearing cache and data have not worked, please try to find potential apps that are running in the background that may be affecting the device performance and force stop them. It would be helpful to make sure that such apps are up-to-date and then to reboot the device.

 

Regards

One UI Beta Team

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