Original topic:

Fingerprint scanner

(Topic created: 11-12-2021 10:18 PM)
CubZeke
Asteroid
Options
Discussions
Has anyone faced issues with the fingerprint scanner lately? I just noticed that there is a frequent issue where I cannot unlock and open my phone via fingerprint while the screen is off. 
9 Replies
user149533at39
Honored Contributor
Options
Discussions
Works for me (for comparison).
CubZeke
Asteroid
Options
Discussions
Darn....lucky. I'll see if I can fiddle through the settings.
0 Likes
CubZeke
Asteroid
Options
Discussions
I tried toggling the "Fingerprint Always On" feature on and off, but doesn't solve the issue. Screenshot_20211112-093614_Settings_11331.jpgScreenshot_20211112-093654_Settings_11332.jpg
0 Likes
user149533at39
Honored Contributor
Options
Discussions
Under Fingerprints, did you do

Check Added Fingerprints?
0 Likes
CubZeke
Asteroid
Options
Discussions
I just checked them and my four preset fingerprints are functioning okay.
0 Likes
Jeremyf24
Cosmic Ray
Options
Discussions
Ever since my S20 I've had issues with it
0 Likes
USBetaModerator
Beta Moderator
Options
Discussions

Hello,

Please erase the device cache using steps below. If issue persists, Please update Samsung members app to latest version from galaxy store and send us an error report from the Samsung member’s app -> Beta Feedback -> Error Reports to help us debug the issue.

  1. Turn off the device.
  2. Press and hold the Volume Up key and the Side key.
  3. When the Android logo displays, release both keys.
  4. An 'Installing system update' message may show briefly before the Android Recovery menu options appear.
  5. Press the Volume down key several times to highlight Wipe cache partition.
  6. Press Side key to select.
  7. Press the Volume down key to highlight Yes, then press the Side key to select.
  8. When the process is complete, Reboot system now is highlighted.
  9. Press the Side key to restart the device.

Regards,
One UI Beta Team

 

CubZeke
Asteroid
Options
Discussions
I'll try this out. I'll leave a comment for an update.
0 Likes
LostOne29
Cosmic Ray
Options
Discussions
Yes I have the same issue I just reboot and it's fixed.
0 Likes