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Original topic:

Gmail crash

(Topic created: yesterday)
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JBDiGG
Galaxy
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When I go into Gmail and try to copy text out of a draft email I created it crashes. I received an error that android webview was causing the problem and I have to uninstall the updates. I have uninstalled the updates and the issue still occurs. To be more specific when I press and hold to highlight text to copy is when it happens.

Happens every single time when reproducing the issues. Appears to only happen when copying text in a draft. When I press and hold in inbox emails, it works as expected. 

Anyone else?


image
Error I receive after Gmail crashes


4 Replies
userMomo
Constellation
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Same thing happens on the Outlook app. Except what keeps crashing for me is the "Samsung Account".
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Claykin
Nebula
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To fix the Samsung account issue follow these steps:

1. Upgrade Samsung Account app using Galaxy Store to V15.5.03.0.

2. On both Samsung Account and OneDrive apps add the following permission. "Contacts and account"

You should no longer experience crashes of Samsung Account. This fix does nothing to address the Android Webview crashes affecting Gmail and Outlook.
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-CROW-
Sun
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I use Samsung email to open my Gmail. I don't have this problem
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USBetaModerator3
Beta Moderator
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Hello,

Thank you very much for sharing your feedback.

To help us investigate further, please submit an Error Report through the Samsung Members app immediately after reproducing the problem:

1. Open Samsung Members โ†’ One UI Beta Program โ†’ Beta Feedback.
2. Select Error reports and attach any relevant screenshots or screen recordings (if available).
3. Make sure โ€œSend system log dataโ€ is enabled before submitting.

Important: For accurate log collection, please submit the report within 3 minutes of reproducing the issue.

We apologize for any inconvenience and appreciate your support in helping us improve the Beta experience.

Best regards,
One UI Beta Team

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