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Original topic:

Google messages not connecting chat features

(Topic created: 09-14-2021 10:46 AM)
Quiggs
Asteroid
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After the update to the beta I cannot connect to chat features in Google messages app. Tells me my carrier doesn't support this feature. I have Google fi.
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3 Replies
RenyMa83
Cosmic Ray
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I went into Google Messages and cleared cache and then force stop the app. Usually when I do that, everything connects again. If they doesn't work, restart your phone again. Hope this helps...
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USBetaModerator
Beta Moderator
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Hello @Quiggs ,

We had a few participants who had similar issue and issue resolved itself after showing connecting for some time. If your issue doesn't resolve, please send us an error report from the Samsung member’s app -> Beta Feedback -> Error Reports and we will report to Google through our partner channels.  As @RenyMa83 suggested, clearing cache of google messages may also help.


Regards
One Ui Beta Team

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Quiggs
Asteroid
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Thank you, I did try your method RenyMa83. Unfortunately didn't work so I sent an error report.
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