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Original topic:

Google play apps not downloading

(Topic created: 12-22-2021 06:44 AM)
user4VonjOuosH
Asteroid
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I tried loading HBO Max but it kept saying I was offline, which I wasn't in any capacity offline. So, I uninstalled and tried to reinstall and now apps won't download.
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2 Replies
USBetaModerator
Beta Moderator
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Hello,

Please erase the device cache using steps below. If issue persists, Please update Samsung members app to latest version from galaxy store and send us an error report from the Samsung member’s app -> Beta Feedback -> Error Reports to help us debug the issue.

  1. Turn off the device.
  2. Press and hold the Volume Up key and the Side key.
  3. When the Android logo displays, release both keys.
  4. An 'Installing system update' message may show briefly before the Android Recovery menu options appear.
  5. Press the Volume down key several times to highlight Wipe cache partition.
  6. Press Side key to select.
  7. Press the Volume down key to highlight Yes, then press the Side key to select.
  8. When the process is complete, Reboot system now is highlighted.
  9. Press the Side key to restart the device.

Regards,
One UI Beta Team

 

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Yamialex224
Honored Contributor
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They were having issues with the s21 qnd Google play. They put a hault on the beta to fix it
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