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Original topic:

Instagram links won't open

(Topic created: 12-07-2021 06:32 PM)
Ademethia
Astronaut
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Hello,

With some googling it seems like this is an Android 12 issue and not a third-party issue, as it is happening to people who have tried the beta with different phone models. Whenever I try to open a link in someone's Instagram bio, or try to open a website I saw in Instagram shops, nothing happens. It won't open at all. 

I cleared my phone cache, didn't work. I cleared my Instagram cache as well, didn't work. Deleting app data, then uninstalling and reinstalling said app did not help - the issue still persists. The only fix that I saw from a reddit user was to factory reset the phone.

Is there any way to fix this without having to resort to a factory reset?
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4 Replies
Ademethia
Astronaut
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I'd also like to mention that I have 'open supported links' enabled in App settings. It seems like nothing is fixing the issue.
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USBetaModerator
Beta Moderator
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Hello,

 

As the problem involves a 3rd party app, it would be best to contact the app developer for support. However, if you do experience issues with a Samsung app, please send us an error report with a video recording and we would be able to debug the issue. We apologize for the inconvenience and appreciate your contribution to the beta program.

 

Regards

One UI Beta Team.

 

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USBetaModerator
Beta Moderator
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Hello @Ademethia ,

Thank you for your feedback. If you haven’t already, Please update Samsung members app to latest version from galaxy store and send us an error report immediately after experiencing the issue from the Samsung member’s app -> Beta Feedback -> Error Reports to help us debug the issue. We apologize for the inconvenience and appreciate your contribution to the beta program.

Regards,
One UI Beta Team

 

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steve000
Cosmic Ray
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I have the same problem with my z flip 3 in beta as well. I tried all the above and nothing worked. This happened after the latest beta update.
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