Mobile Data and Calls

[Potatolover1102]

I have definitely been having intermittent issues with calls not connecting in an area that I've never had an issue in before. I contacted my carrier and they're not having any issues and my work phone is the same carrier and didn't have any issues in any of the same areas and it has beenhappening quite a bit since the newest update. Verizon S25 Ultra unlocked. Multiple apps tend to say my phone is offline when I have full bars and then reconnect later sending messages has been an issue and connecting calls as well.

[Bruceflea]

It is definitely not just you. I am having the same issue and my signal strength is always 1 bar now. Several times I've had apps tell me I was in airplane mode when I wasn't, even if I have a full wifi connection. I hope people keep reporting this issue.

[useriKbcucGYcb]

Same for me as well. Had it happen yesterday randomly out and about and the no service logo appeared in the status bar.

I gave it a few minutes and the signal didn't come back, so I just turned airplane mode on and off and it worked.

[HelloimRyan]

I wonder if that's the beta causing it or your service provider. I've been having issues with my signal and internet speed but it's not the beta. I had it on my S24 ultra and I wasn't in beta with it. I got this S25 ultra 7 days ago and started the beta a day or 2 after

[Potatolover1102]

For me it is definitely the beta. I've had this phone since launch and never once had an issue. I also have a Galaxy S24 Ultra on the same carrier for work and it's having no issues. Did all the troubleshooting on the network side and verified no issues on the network side. It has happened now multiple times in different areas so definitely software related unfortunately for now. It switches now between LTE, 5G, and 5G UW at least every 15-20 seconds. My s24 stays on 5G UW and so did this one before the second beta update. It wasn't happening with the first beta update.

[HelloimRyan]

Well I compared the S24 Ultra and the S25 ultra side by side and the S25 actually had 1 more bar than the S24 so I dunno what people are saying trying to blame the software. I don't think it's the software because how does that mess with your reception? And my S24 is on Android 7 and we know what the S25 is running. Beta

[USBetaModerator3 · Accepted solution]

Hello,

Thank you very much for your feedback.

To assist us in resolving this issue, we kindly ask you to submit an error report through the Samsung Members app on your device immediately after the issue is reproduced:

1. Open Samsung Members.
2. Navigate to One UI Beta Program > Beta Feedback.
3. Attach any relevant screenshots or screen recording/video (if possible).
4. Ensure "Send system log data" is checked, then submit the report.

Important: Please submit the report within 3 minutes of reproducing the issue for accurate log data collection.

We sincerely apologize for any inconvenience this may have caused and truly appreciate your contribution to improving the Beta experience.

Best regards,
One UI Beta Team

[Potatolover1102]

I will do that for sure thank you. I'll make sure to do it in the time frame for the most accurate system logs!