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Original topic:

New sound assistant update

(Topic created: 11-10-2021 08:26 AM)
DENIZACAR
Asteroid
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When you open the equalizer it stays on the screen for way too long and you can't x out of it
6 Replies
CjIsom
Cosmic Ray
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This doesn't happen on my phone unlocked Samsung 512GB S21 Ultra directly from Samsung
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DENIZACAR
Asteroid
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Yes I have the same phone it's happening on mine
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CjIsom
Cosmic Ray
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Go to recovery and click on fix apps if that doesn't work then reset cache partition, if both don't work do an absolutely full factory reset but backup first!
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Rydah
Samsung Care Ambassador
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Not happening on mine either. Maybe reboot?

Best regards,
Rydah
Samsung Care Ambassador

If you've found my post to be helpful, please like the post. If my response resolved your issue, please press the "✓ Accept as Solution" button.
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user751201tmO21
Honored Contributor
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Swipe previous
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USBetaModerator
Beta Moderator
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Hello,

Please erase the device cache using steps below. If issue persists, Please update Samsung members app to latest version from galaxy store and send us an error report from the Samsung member’s app -> Beta Feedback -> Error Reports to help us debug the issue.

  1. Turn off the device.
  2. Press and hold the Volume Up key and the Side key.
  3. When the Android logo displays, release both keys.
  4. An 'Installing system update' message may show briefly before the Android Recovery menu options appear.
  5. Press the Volume down key several times to highlight Wipe cache partition.
  6. Press Side key to select.
  7. Press the Volume down key to highlight Yes, then press the Side key to select.
  8. When the process is complete, Reboot system now is highlighted.
  9. Press the Side key to restart the device.

Regards,
One UI Beta Team

 

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