Not able to connect to watch

[ladymeggs]

Since loading the software, my phone is unable to connect to my Galaxy watch. 

[userOij7wzcNrR]

What watch do you have

[usergISVVHs6lt]

My phone's bluetooth says it's connected. But my watch says it's not. I also get a pop up saying that Watch Active 2 Plugin keeps crashing.

[ladymeggs]

That's the same error I get.

[USBetaModerator]

Hello,

Please erase the device cache using steps below. If issue persists, Please update Samsung members app to latest version from galaxy store and send us an error report from the Samsung member’s app -> Beta Feedback -> Error Reports to help us debug the issue.

1. Turn off the device.
2. Press and hold the Volume Up key and the Side key.
3. When the Android logo displays, release both keys.
4. An 'Installing system update' message may show briefly before the Android Recovery menu options appear.
5. Press the Volume down key several times to highlight Wipe cache partition.
6. Press Side key to select.
7. Press the Volume down key to highlight Yes, then press the Side key to select.
8. When the process is complete, Reboot system now is highlighted.
9. Press the Side key to restart the device.

Regards,
One UI Beta Team

[ladymeggs]

I tried this but it didn't help. I did the send error option on the pop-up.

[userazAOn4jHfI]

Have you checked that the Gear Wearable app, and your Galaxy Watch are both completely up to date? My Active2 is working fine with the beta so far.

[ladymeggs]

That was it! Did an update it the wearable app and now all is. 🙂

[userazAOn4jHfI]

Awesome!