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Original topic:

Not charging after one ui beta

(Topic created: 09-15-2021 02:31 PM)
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usery4hwEW6hIO
Constellation
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Anyone else not able to charge their phone after the update. Only wireless charging is working atm.
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7 Replies
The_Deacon
Halo
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Mine charges, glacialy slow. It's warm and seems to use more battery. S21 Ultra T-Mobile
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Leify
Galaxy
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Mine seems alright. Do you get any errors or a moisture warning?
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usery4hwEW6hIO
Constellation
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Nothing at all. No lint in the port, no moisture warning, it can't even be recognized on my pc
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Leify
Galaxy
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Sound like you just have a hardware issue then. If a cache clear and reboot aren't helping your port probably just went bad. It can happen.
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USBetaModerator
Beta Moderator
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Hello @usery4hwEW6hIO ,

Please Monitor the device in the safe mode. Safe mode will help you determine that the issue caused at the device is due to the software or hardware issue. To perform Safe Mode on your device:
a. Power off device
b. Power on device
c. Hold down the volume down key as soon as you see the Samsung logo appearing on your screen
d. Keep holding down the volume down key until you see a safe mode phrase appearing on the bottom left corner of your device.
e. Then release the volume down key.
f. Exit Safe Mode. Power off the device - Power on the device just like normal.

If the issue persists, its possible that the issue is due to a hardware . We highly recommend that you bring your device to our service center for inspection. 

https://www.samsung.com/us/support/service/locations/

Regards

One UI Beta Team

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usery4hwEW6hIO
Constellation
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I have attempted to charge in safe mode as well, even after a factory reset and it was still not responding. Should I assume that It is a hardware issue then?

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Leify
Galaxy
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I'd unfortunately say so if you haven't addressed this already because that tends to eliminate the software side if you do that and what I suggested as well to no response.
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