ONE UI 4 or 12 software update

[gigi90]

My snapchat video calls are not working. I did everything possible, uninstalled , reset installing it back again and still prompts me to voice call instead of video chat. Everythinf happenee after this new update... I have the Galaxy S21

[Floridajeepgirl]

The same is happening to me. This last update has done a number on the phone 😔

[notforhire]

do a search on this board to find others with similar issues...also, who's your carrier? it matters.

[gigi90]

I have tmobile

[notforhire]

are you not prompted to choose between video and voice?

[gigi90]

When i select video call it goes straight to voice call and my camara is all grayed out

[user_ams007]

Try installing Google carrier services and then reboot your phone, this will sometimes fix carrier problems with video calling issues

[gigi90]

I did all of that. I talked to samsung n did everything they told me n still the same

[gigi90]

Like this

[USBetaModerator]

Hello @gigi90 ,

As issue involves a 3rd party app, fix needs to be performed from the application side. It would be best if you let app developers know of this issue through their support channels.

Regards,
One UI Beta Team