The phone updated to the g991usqu4buk9 (presumably with bug fixes) version on 11/23/21. Only the navigation buttons on the screen work on the phone. Other than that, it's as if the touchscreen doesn't work at all.
Fixes attempted that haven't worked:
- Restarting the phone by pressing and holding the start button.
- Wiping the cache partition then restarting doesn't work.
My next fix attempt will be to do a hard reset.
SAMSUNG NEEDS TO FIX THIS NOW. MY PHONE IS UNUSEABLE!!!!
Solved! Go to Solution.