cancel
Showing results for 
Search instead for 
Did you mean: 

Original topic:

dropping calls/ no service

(Topic created: 09-18-2023 05:32 PM)
814 Views
Nsane1
Asteroid
Options
Discussions
anybody else's phone keeps dropping calls or saying they have no service when it shows they have 5G. i had to restart my phone in order to get service back. this has happened 4 or 5 times since version 2 of beta dropped 
7 Replies
Specialk1979
Asteroid
Options
Discussions
Are you on a physical Sim card?
0 Likes
Reply
rasinnette
Halo
Options
Discussions
This has happened to me also I have a 23 ultra. I converted to esim. And took phical card out and so far it has solved my problem
0 Likes
Reply
Claykin
Galaxy
Options
Discussions
I've experienced the same issue. I am on physical SIM. I don't want to convert to esim due to T-Mobile not supporting the native VVM app
0 Likes
Reply
USBetaModerator2
Beta Moderator
Options
Discussions

Hello,
Thank you for your feedback.

Please use the latest Samsung Members app to submit an error report (Samusng Members One UI Beta Program Beta Feedback Error Report.

Note: To ensure relevant log information is included in the error report, submit the report within 3 minutes of encountering the bug or error, and do not terminate (swipe away) the Samsung Members application until you are notified that the report has been sent. This can take up to 5 minutes.

- To provide UX or UI-related feedback, such as usability or feature suggestions, select "Beta community Suggestions" in the Beta recruitment notice of Samsung Members app.

We appreciate your contribution to the Beta Program.

Regards,
One UI Beta Team

0 Likes
Reply
JesterPizzle
Nebula
Options
Discussions
I'm having the same issue with 5g. When doing speed test I used to get over 200mgps on the T-Mobile network, now I average about 20. I had to go into the mobile network settings and turn off 5g.
0 Likes
Reply
Ricardo66
Halo
Options
Discussions
Yes
0 Likes
Reply
Unxguyjr
Cosmic Ray
Options
Discussions
On beta 3 and had calls dropped both calling and receiving had to rebbot phone to resolve the issue. Logged error with support.
0 Likes
Reply