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Original topic:

"Logs needed" responses

(Topic created: 11-20-2020 01:48 PM)
NebbyWan
Astronaut
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Is anyone else constantly getting messages back in their error reports saying to make sure to check the send logs button despite that being done already? I get the notification that logs were successfully submitted too. Is there seriously a bug in the bug reporting flow? 
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user1FulcNgSkH
Cosmic Ray
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probably. usually when they ask for follow up info they seem to never again touch the report even if you add to it.
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USBetaModerator
Beta Moderator
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Hello @NebbyWan ,

 

Our team provides that response when they either do not have logs for the particular error report or logs were taken well after the issue happened and doesnt help with debugging the issue.  

 

Update: We checked issues reported by you and you would have received message for 2 of 10 reported. One was actually missing logs and other had logs that could not be useful for debugging.

 

We apologize for the inconvenience.

 

Regards

One Ui Beta Team.