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Original topic:

smasumg notes

(Topic created on: 11/22/20 4:54 PM)
Pedro216
Cosmic Ray
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My notes from the samsung note app are frozen.clear cache.restarted phone,forced stopped and noting it's just froze.
9 Replies
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If you Sync your files you can try by removing the app and re-installing it from the Galaxy Store
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IZXXC
Cosmic Ray
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Right?? I have tried to uninstall it and reinstall in from the galaxy store just as suggested, but it still continues to freeze whenever I open the app!
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That's very unfortunate to know that re-installing the app didn't work for you as usually that works to fix the app, you can try these other 2 solutions.

1. Go to Settings》
Swipe and hit Apps》
Hit Menu Icon located in the upper right corner 》
Select Reset App Preferences》
Hit Reset.

2. Put phone in Recovery Mode and wipe the Cache Partition (I usually wipe the Cache Partition at least 3 times after any Software Update) 》
Restart Phone.

If that don't work either then you might need to wait for the next Beta update, or the Official release in case that this Beta was the last. .
As last resort perform Factory Reset
Good luck :thumbs_up:














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Flashsnaps
Halo
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mine only works when I use mobile data . if I use wifi it won't load and will crash
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Pedro216
Cosmic Ray
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it's working now.all day yesterday froze and check now and it's working 🤷🏽‍:male_sign:
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Weeman
Halo
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same here my notea app is crashing
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Weeman
Halo
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cant even open a single note cleared cashe and app data
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USBetaModerator
Beta Moderator
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Hello,

 

Please try the suggestions made by  @user9tCoUcVBSN . If the issue persists, please send us an error report. We apologize for the inconvenience and appreciate your contribution to the beta program.

 

Regards

One UI Beta Team.

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userqYixvxoIRe
Asteroid
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Just turn off wifi. Not perfect, but it works for now.
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