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Original topic:

unable to set up face unlock.

(Topic created on: 10/11/20 7:29 PM)
MFrizel
Asteroid
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I've hard reset my phone and since I did not set up face unlock on the initial set up I have been unable to turn it on.
Is anyone else having this problem?

image




4 Replies
DrFed
Comet
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why is "remove face data" not greyed out if you haven't added face data?
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SJohnson
Samsung Care Ambassador
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try removing face data. if that doesn't work, try clearing the cache and data


Please follow all community guidelines before posting


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USBetaModerator
Beta Moderator
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Hello,

 

Please try the suggestions made by @SJohnson. If the issue persists, please send us an error report. We apologize for the inconvenience and appreciate your contribution to the beta program. Thank you.

 

Regards

One UI Beta Team.

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MFrizel
Asteroid
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I have removed and added the face data and I'm getting the same thing. I have hard reset this phone twice today and I am able to get the face unlock to work and somewhere throughout restoring the old information this option gets grayed out. I have submitted an error report
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