20 minutes vs 30 day

[usery0SoGf25nL]

On February 21st, I submitted a service request after the screen on my Galaxy Fold 6 cracked. It is now the morning of March 19th, and I still have not received my phone back. It has been roughly one month. My phone is covered by a Samsung insurance plan that includes protection against theft and loss. I pay a monthly premium of $18. My mother uses an iPhone; when she submitted a service request for the exact same issue—a cracked screen—she received a replacement device immediately. It took just 20 minutes. I have a question for Samsung: Could *you* survive for 30 days without a phone? Does this level of service make any sense for a company that aspires to be a world-class enterprise? After waiting so long, I eventually went out and purchased a different phone to use in the meantime. At this point, it makes no difference to me when they finally decide to send my original phone back. I am currently preparing a class-action lawsuit on behalf of individuals who have suffered disadvantages or losses despite being enrolled in a phone insurance plan. I have currently secured nine participants. If you are a Samsung user reading this and have experienced any financial loss or unfair treatment regarding Samsung's phone insurance services, please contact me.

[Robin621k]

While I think waiting as long as you have for your device is reprehensible, I don't think it's class action worthy. Nowhere in the Samsung Care+ literature does it state timeframes for when a device should be fixed and returned.

Have you contacted them about your ticket?

Have you checked the status of your ticket?

Samsung is lacking in the department of keeping customers informed; it is recommended to be proactive in all dealings with them.

As for iPhones, they are not considered a niche product, whereas a Fold 6 is. There are millions upon millions of iPhones in the wild; the same can't be said about your Fold 6. Should they keep more replacement screens in stock? Yes, they should.

I have always had an older device as a backup for this specific reason.

[usery0SoGf25nL]

I'm replying to your post,but it doesn't work and it says it's a system error. Replace the answer with a screen capture

[usery0SoGf25nL]

지난 2월21일에 갤럭시 폴더 6 스크린이 깨져 서비스 신청을했습니다. 현재 3월19일 아침이고 아직 전화기를 받지 못했습니다. 대략 한 달이 됐습니다. 나의 전화기는 도난, 분실까지 커버되는 삼성 보험에 가입되어 있고 매달 18달러를 보험료로 지불한다. 나의 어머니는 아이폰을 쓰고 계십니다. 같은 스크린 파손 문제로 애플 서비스를 신청했는데 바로 전화기를 교체 받았습니다. 20분 걸렸습니다. 나는 삼성에 질문합니다. 당신들은 전화기 없이 30day를 살 수 있는가? 일류 기업을 지향하는 삼성에서 이런 서비스가 말이 되는가? 나는 기다리다가 다른 전화기를 구입해서 사용하고 있습니다. 이젠 내 전화기를 언제 보내줘도 상관없습다. 결과적으로 나는 지금 전화기 보험을 가입하고 불이익을 받는 사람들을 위해 집단 소송을 준비하고 있습니다. 현재 9명을 확보했습니다. 혹시 이 글을 보는 삼성 멤버 가운데 삼성 전화기 보험에 손해나 불이익을 당한 경험이 있으면 연락을 바랍니다.

지금까지 모든과정을(스크린 캡춰 포함) 영상으로 올리겠습니다. 유튜브 버전과 쇼셜 네트워크 버전도 함께 포스팅하겠습니다. 삼성 멤버분들의 공유 부탁드립니다. 

[meself]

Have you contacted samsung care to check on status

[Robin621k]

No, they have not!

[meself]

Surprised

[Robin621k]

I'm not, nothing surprises me anymore!

[userxb1EiRX7wd]

This happened when i had the fold 4, ended up having to buy another phone and soon as i did they issued a refund of its retail value i used that to pay myself back for what i spent on the new device. They definitely need restructuring in customer service. Just because you have a call center doesn't make it customer service.