JUMP TO SOLUTION Solved

Original topic:

An error has occurred while updating the device software

(Topic created: 04-01-2024 12:02 PM)
1041 Views
Zeerak Naz
Constellation
Options
Fold & Flip Phones

On a cyan screen it says "An error has occurred while updating the device software." On Fold 3

1 Solution


Accepted Solutions
Solution
Samsung_Moderator
Community Manager
Community Manager
Options
Fold & Flip Phones

Hello Zeerak Naz, welcome to the Community! We understand how frustrating errors are when trying to update the phone.

We found this video with steps to recover the phone using Smart Switch. https://www.youtube.com/watch?v=1yXQUFrEWg4

If these steps are not help in restoring the phone, or you are unable to complete the steps, service is recommended.

You can use the following link to find a list of service centers in the U.S. that can do the repair: http://www.samsung.com/us/support/service/location or by contacting customer support at 1-800-726-7864.
For assistance outside the U.S., please use this link: https://www.samsung.com/us/common/visitlocationsite.html

View solution in context

4 Replies
RedAceCard
Cosmic Ray
Options
Fold & Flip Phones
Ummm try factory reset if not then try to wait and or clear cache
0 Likes
Reply
Zeerak Naz
Constellation
Options
Fold & Flip Phones

I've tried all of those, and I've been waiting since I think October.

 

0 Likes
Reply
RedAceCard
Cosmic Ray
Options
Fold & Flip Phones
I'm stumped already that issue has not been heard of yet
0 Likes
Reply
Solution
Samsung_Moderator
Community Manager
Community Manager
Options
Fold & Flip Phones

Hello Zeerak Naz, welcome to the Community! We understand how frustrating errors are when trying to update the phone.

We found this video with steps to recover the phone using Smart Switch. https://www.youtube.com/watch?v=1yXQUFrEWg4

If these steps are not help in restoring the phone, or you are unable to complete the steps, service is recommended.

You can use the following link to find a list of service centers in the U.S. that can do the repair: http://www.samsung.com/us/support/service/location or by contacting customer support at 1-800-726-7864.
For assistance outside the U.S., please use this link: https://www.samsung.com/us/common/visitlocationsite.html