Original topic:

Apps freezing

(Topic created: 08-28-2023 06:02 AM)
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O4liberty
Galaxy
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Fold & Flip Phones
Just got the z flip today and while in a app the app freezes almost every time ànyonev else having this issue. 
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butete
Cosmic Ray
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Fold & Flip Phones
Have you wiped cache partition?
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Ryan891
Supernova
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Make sure the apps are updated in the play store also. If you were coming from an older version of Android and restored from a backup, that could be at least part of the issue
O4liberty
Galaxy
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Fold & Flip Phones
Yes I have tried everything
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Solution
Samsung_Moderator
Community Manager
Community Manager
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Hello, We understand the frustration of apps freezing. This link provides the available troubleshooting for app concerns: https://www.samsung.com/ca/support/mobile-devices/how-to-fix-apps-keep-crashing-and-freezing/

Also check that the correct time zone is selected under the Settings.

If this behavior is occurring with a specific app, we recommend reaching out to the app developer for additional assistance.

If the behavior is occurring with multiple apps, please submit an error report to submit the information to the developers. https://www.samsung.com/latin_en/support/mobile-devices/how-to-use-samsung-members-diagnostics/

If you continue to experience concerns with apps freezing, we recommend having the phone evaluated at an authorized service location. You can use the following link to find a list of service centers in the U.S. that can do the repair: http://www.samsung.com/us/support/service or by contacting customer support at 1-800-726-7864.

For assistance outside the U.S., please use this link: https://www.samsung.com/us/common/visitlocationsite.html

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