Bluetooth Stops Working When Device is Open

[Lovenlife247]

I have a z fold 3 & when the recent software update was done in the beginning of May I noticed there was an issue with my Bluetooth that I never had before. When I'm connected to my ear phones via Bluetooth & talking on the phone and I open (aka unfold) my z fold everything goes silent. The caller can't hear me and I can't hear them. As soon as I close the phone the Bluetooth works again & I can hear the caller again. Anytime I'm connected via Bluetooth & the phone is unfolded I can't hear anything except when I'm playing music. I can open & close the phone & I do not have any issues. It seems it's just with phone calls.

Now, when I'm in my car I'm having the same issue described above except the music cuts off in the car when I open my z fold. As soon as I close the phone the music turns on. Not sure why there would be a difference between the Bluetooth from my phone to ear phones and my phone to my car. 

Has anyone else had this issue?? Please help because this sucks!!! 😭😭😭

#ZFold3 #Bluetooth #Issues #OpeningPhone

[Lovenlife247]

I did that & it worked! It's right at the bottom, below about phone. Thank you very much for the tip, I really appreciate it.

[userm7JdvgT0Cg]

how did u fix it i having same issue

[JBTechfanatic]

Also this is what needs to be allowed in app so audio doesn't stop

[Lovenlife247]

That's the thing, when I have my earphones connected the music works perfectly when I open & close the phone. When I'm making calls & open my phone everything goes silent. When I close the phone sometimes the call comes back & other times I have to disconnect my Bluetooth in order to listen to the call. But when my Bluetooth is connected to my car, I have music playing & open up my phone the music stops & only plays again when I close the phone. I'm not sure why there's a difference with my music playing continuously when it's earphones & car. I checked the app setting for phone & all music apps and for both options regarding allowing running on the background are on.

[userLNY4qZ1Dx8]

Zfold 3 I also have blue tooth problems when I turn on my blue parrot headset the phone won't ring. By the way the same headset worked just fine with my note nine and note five. Yes it's old but still works just fine except with the zfold 3 . Has there been a new Bluetooth version with the fold that is different?

[Lovenlife247]

Not that I know of. My provider is Verizon & I reached out to there tech team (Asurion) and spoke to their tech level 1 & 2 and they did not know of any issues with Bluetooth & weren't able to help me. They opened a ticket but said it could take a few weeks, that was a little over a week & a half a go

[Samsung_Moderator · Accepted solution]

Hello, There. 

I would recommend a factory reset of the device, and if the symptoms still persist after this, Please try submitting an error report to alert our engineers. we ask that you please make sure that when you submit the error report that the issue is presenting itself at the time of reporting.

https://www.samsung.com/us/support/answer/ANS00062029/ 

Steps for Submitting an error report:

1. Open the Menu

2. Press & Hold Samsung Members Icon, Then Tap Error Reports

3. Select the Category of Your Report

4. Make Sure That "Send System Log Data" is Selected to Help Resolve Your Questions Quickly and Describe Your Problem in Details (Make sure to include the hashtag #SCommunity)

5. Change the Frequency, and send.

[vin619]

I have the same issue on my fold 3 after the August security update, only differences are, on my new car Bluetooth works fine when playing music but on call it doesn't work, but on my old car with an aftermarket infotainment it doesn't work. my new headphones & earphones don't work but my old earphones work? Did everything + factory reset the phone still the same? I also did the AVRCP switch to 1.6 nothing? Cant be a hardware issue if my old Bluetooth is working but I did notice the sound is not the same like bass is low but unfold it sounds good, its like on tablet form the sound profile is different when folded? Hope they fix this.