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Cracking when opening and folding

(Topic created: 09-22-2023 02:34 PM)
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Devontayy
Asteroid
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Fold & Flip Phones
I got this phone since launch and now I noticed that when I open and close the phone I hear a cracking noise is it my inner screen protector should I just pull it off or leave it on there is no dents but I see a hug air bubble between the center of my screen as if it's in a straight line 
Z fold 4 is what I have 

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Samsung_Moderator
Community Manager
Community Manager
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Fold & Flip Phones

Hello Devontayy, Welcome to the Community. It would be difficult to know if the screen protector is what is causing the cracking noise without an evaluation. We do not recommend changing the screen protector yourself. 

Samsung does offer the Z assurance program for the Flips and Folds. You can find out more information here: https://www.samsung.com/us/support/service/z-screen-protector-promo/

You can use the following link to find a list of service centers in the U.S. that can do the repair: http://www.samsung.com/us/support/service/location or by contacting customer support at 1-800-726-7864.

For assistance outside the U.S., please use this link: https://www.samsung.com/us/common/visitlocationsite.html

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Samsung_Moderator
Community Manager
Community Manager
Options
Fold & Flip Phones

Hello Devontayy, Welcome to the Community. It would be difficult to know if the screen protector is what is causing the cracking noise without an evaluation. We do not recommend changing the screen protector yourself. 

Samsung does offer the Z assurance program for the Flips and Folds. You can find out more information here: https://www.samsung.com/us/support/service/z-screen-protector-promo/

You can use the following link to find a list of service centers in the U.S. that can do the repair: http://www.samsung.com/us/support/service/location or by contacting customer support at 1-800-726-7864.

For assistance outside the U.S., please use this link: https://www.samsung.com/us/common/visitlocationsite.html

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