Original topic:

Fingerprint data corruption

(Topic created: 07-01-2025 07:06 PM)
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Zorrito
Constellation
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Fingerprint sensor is not working. 
Checked settings, and received a message stating my fingerprint data has been corrupted. 

Trying to re-register my fingers but I get this message 

image

Tried all troubleshooting steps except for a factory reset. 
Anyone else?


2 Replies
realaud
Honored Contributor
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Did you run a diagnostic on the fingerprint sensor? The sensor could be bad. Do the diagnostic before you jump through any more hoops. Diagnostics can be found in your device care settings.

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seamseamalabeam
Constellation
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Having the same issue on Samsung 832 the sensor never works and I get the same message try restarting and all troubleshooting steps and I also did everything but factory reset
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