Original topic:

Flip 5: Unable to call or use Messages over Wi-Fi

(Topic created: 05-04-2024 11:57 AM)
Fold & Flip Phones

Why wont my zflip 5 use wifi when network connection is questionable? I get a lot of non delivered messages and dropped calls or incoming calls that don't ring. I will just get a voice message notification.

1 Reply
Community Manager
Community Manager
Fold & Flip Phones

Hello, Welcome to the Community. We understand how frustrating it is when your mobile data is questionable, and you are having difficulty with network services while connected to Wi-Fi.

We wanted to provide you some steps that may help with your network connection: https://www.samsung.com/us/support/troubleshooting/TSG01001598/ (You may need to reach out to your service provider for additional assistance.)

If you are experiencing concerns with the Wi-Fi connection, you can try these steps: https://www.samsung.com/us/support/troubleshooting/TSG01001559/

Here are some steps to help with Messages not sending, not being received, or are delayed: https://www.samsung.com/us/support/troubleshooting/TSG01001439/

For concerns with calls, try this: https://www.samsung.com/us/support/troubleshooting/TSG01001613/ Also check to see if Wi-Fi calling is turned on. 

Let us know the results.